Troubleshooting

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freshlytics

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Introduction

Troubleshooting

I can't see the events
See if the Base URL is set properly in the tracking snippet
It should point to the server that is hosting the freshlytics system
Make sure the COLLECT_URL in tracking snippet is <BASE_URL>/api/collect and not <BASE_URL>/collect
Try making a CURL request to the freshlytics system using $ curl <BASE_URL>/api/collect this should return a {"message":"project_id not sent"} error
Failed to prune sessions: relation "session" does not exist
Make sure the database migrations and seeding is done as per the instructions in the "Installation" page.

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Last modified 2yr ago

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I can't see the events

Failed to prune sessions: relation "session" does not exist